Privacy Policy

Last Updated: October 22, 2025

1. Introduction

Dark Reality VR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email address, phone number)
  • Booking and reservation details
  • Payment information
  • Age verification data
  • Health information relevant to VR participation

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device information
  • Cookies and usage data
  • Pages visited and time spent on site

3. How We Use Your Information

We use the collected information for:

  • Processing and managing your bookings
  • Communicating with you about your reservations
  • Improving our services and customer experience
  • Ensuring safety and health requirements compliance
  • Sending promotional materials (with your consent)
  • Complying with legal obligations

4. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve functionality

You can control cookie settings through your browser preferences.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers who assist in our operations
  • Payment processors
  • Legal authorities when required by law

6. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under GDPR and applicable privacy laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Dark Reality VR
Via dei Serpenti 142
00184 Roma RM, Italy
Email: privacy@darkrealityvr.com
Phone: +39 06 1234 5678

Terms of Service

Last Updated: October 22, 2025

1. Acceptance of Terms

By accessing and using Dark Reality VR's services, you accept and agree to be bound by these Terms of Service.

2. Service Description

Dark Reality VR provides virtual reality horror entertainment experiences at our location in Rome, Italy.

3. Eligibility

Participants must:

  • Be at least 16 years of age
  • Not have certain medical conditions (epilepsy, heart conditions, pregnancy, etc.)
  • Not be under the influence of alcohol or drugs
  • Sign a liability waiver before participation

4. Booking and Payment

  • Bookings must be made in advance
  • Full payment is required at booking
  • Cancellations must be made 24 hours in advance for a refund
  • Late arrivals may result in shortened sessions without refund

5. Health and Safety

You acknowledge that VR experiences may cause:

  • Motion sickness or disorientation
  • Eye strain or headaches
  • Increased stress or anxiety

You agree to inform staff immediately if you experience any discomfort.

6. User Conduct

You agree to:

  • Follow all staff instructions
  • Treat equipment with care
  • Respect other participants
  • Not record or photograph inside the facility without permission

7. Liability

Dark Reality VR is not liable for:

  • Injuries resulting from failure to follow instructions
  • Pre-existing medical conditions
  • Personal property loss or damage
  • Psychological distress from horror content

8. Intellectual Property

All content, including VR experiences, is the property of Dark Reality VR or its licensors. Unauthorized reproduction is prohibited.

9. Termination

We reserve the right to refuse service or terminate your session for violation of these terms.

10. Governing Law

These terms are governed by the laws of Italy. Any disputes shall be resolved in the courts of Rome.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

12. Contact

For questions regarding these terms, contact us at legal@darkrealityvr.com